Please allow 7-14 days make time from purchase date. Unless there is extra stock, each piece of Lilly Buttrose jewellery is made to order.

There has been careful consideration in taking photographs of the products to ensure that colour is true and size can be understood. However, colours on different monitors may appear different. Due to the handmade quality of each piece, the product has individual nuances that may appear different to photographs.

Materials
Lilly Buttrose uses 100% recycled Sterling Silver that is produced in Australia. All materials are sourced from local businesses, where a material is produced is identified in each individual product page. Gold plating is finished locally in Adelaide. 
Purchases are shipped in individually branded cardboard boxes made from 100% post-consumer waste and are recyclable. If you are purchasing multiple items and would like to save on packaging, please specify in Additional Information at the checkout. 

Shipping
Studio pick up FREE. Purchases made online are available to pick up from 19 Morphett Street, Adelaide, SA 5000. Please contact to arrange a time.

Shipping within Australia is sent express via Australia Post at a flat rate of $10.
Purchases will arrive within 1-2 business days. For rural areas and busy periods during the year ie Christmas, shipments may take longer.

International orders are sent via Australia Post at a flat rate of $25.
Purchases will arrive within 7-14 business days depending on destination. Please note that international shipments may be subject to extra import duty and tax costs that are the responsibility of the recipient. 

Due to circumstances out of my control, I cannot take responsibility for any damage, loss or delays once products have been shipped out in good condition. 

Returns
If an item is defective I will gladly replace the same product or one of equal value. There is no return or exchange for a change of mind. 
Please send returns within 14 days of receiving, receipt included to the address below:
Lilly Buttrose
19 Morphett Street
Adelaide, SA, 5000
Return costs are the responsibility of the customer. 

Custom
Custom colours, shapes and materials in accordance to the current collection on offer are available. Please contact to get in touch with your request.